Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Frequently Asked Questions

Custom and personalised orders

Custom orders are always welcome!

All the items can be made in custom sizes, please contact us before purchase for details and price.

Why do you need my phone number?

It is ONLY if the courier has a issue - we will never use it for any other reason! We have learnt (from experience) that when we do get the occasional issue, such as DHL cant find the address, that the phone number saves a WHOLE lot of pain. Remember, we are shipping cross continent.

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