The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders are always welcome!
All the items can be made in custom sizes, please contact us before purchase for details and price.
It is ONLY if the courier has a issue - we will never use it for any other reason! We have learnt (from experience) that when we do get the occasional issue, such as DHL cant find the address, that the phone number saves a WHOLE lot of pain. Remember, we are shipping cross continent.